At Mapoignée.ma, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you visit or make a purchase from our website.

By using our website, you consent to the practices described in this policy.

📋 1. Information We Collect

We collect the following types of personal information when you interact with our website:

a) Information You Provide Directly:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through trusted gateways)

  • Any communication or feedback you send us

b) Information Collected Automatically:

  • IP address and location

  • Device type and browser

  • Pages visited and time spent on the website

  • Referral source (how you found our site)

This data is collected through cookies and analytics tools (e.g., Google Analytics) to help us improve your experience.

💡 2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders

  • To communicate with you about your orders, deliveries, or customer support requests

  • To send marketing and promotional emails (only if you opt in)

  • To personalize your experience on our website

  • To detect, prevent, or investigate security breaches or fraud

  • To improve our website’s functionality and user experience

💳 3. Payment Security

All online payments made on Mapoignée.ma are processed through secure, encrypted payment gateways (such as CMI). We do not store your full credit or debit card information on our servers.

📤 4. Sharing Your Information

We respect your privacy and will never sell or rent your personal data.

We may share your information with:

  • Logistics partners for delivery of your orders

  • Payment service providers to process transactions

  • Legal authorities if required by law or to protect our rights

All third parties we work with are contractually bound to protect your data and only use it for the intended purpose.

🍪 5. Cookies & Tracking Technologies

We use cookies to:

  • Understand how you use our website

  • Improve speed and performance

  • Remember your cart and preferences

  • Serve you relevant offers

You can disable cookies from your browser settings at any time, but it may affect certain features on the site.

👤 6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data (where applicable)

  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at privacy@mapoignee.ma

🧒 7. Protection of Minors

Mapoignée.ma is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

🔐 8. Data Retention & Security

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

All data is stored on secure servers, and we use industry-standard security protocols (SSL encryption) to protect your information.